Service orientation is ingrained in Odin’s DNA and is one of our core values. Not just amongst our client-facing teams but across the organization.
That’s because we realize that insurance cannot be a faceless business. You cover your risks through us, risks that can affect lives and organizations. That’s a responsibility we take seriously, supporting you every step of the way, and making every policy count.
Client retention rate
Servicing for insurance claims and employee benefits
Claims handled per year
Endorsements per month
Odin’s service orientation and proven track record have been lauded by many of our clients over the years. The result is there for all to see, with a client retention rate of 99 percent year on year and growth of over 2.5 percent year on year.
An example is our handling of employee benefit programs and managing their complexities and demanding servicing needs 24×7. The fact that we service over one lakh lives, handle 10,000 claims a year, and manage over 500 endorsements a month speaks volumes for our service orientation.
For our clients in business and industry, we have proven our value over years of service by displaying our ability to successfully settle complex large value claims, having handled over 500 non-health claims across Fire, Marine, Liability and Engineering products over the years. Numbers that are achievable only through deep-rooted service orientation.
